We will process your order as soon as it has been verified and your payment approved. This takes approximately 3-5 business days; not including weekends or holidays.
After processing, the orders are shipped from the NORD-T warehouse located in Helsinki, Finland. You can also come to our office in Helsinki and pick up your tea. Please contact us before arrival.
Once your tea package is on its way, you will receive a confirmation email with a tracking code so you can follow its path to your home on either POSTI, GLS or DHL pages. We will select the most convenient shipping method based on your location and the size of the package. We do prioritize finding you the most cost-effective & nature-friendly way of shipping, over a fast option. Usually fast shipping times means use of air cargo transportation, which has higher CO2 emissions than eg. maritime cargo.
We currently offer shipping to following countries:
Austria, Australia, Belgium, Bulgaria, Canada, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
All shipping costs will be calculated at checkout. If you need to receive your order by a specific date, please contact us at firstname.lastname@example.org and we will do our utmost to get your order delivered as fast as possible, like all of our deliveries.
Please note that all costs related to local customs are not covered by NORD-T.
Rest of the world
We do not offer direct online shopping to other countries yet. If you cannot find your homeland on the list, send us an email to email@example.com and we'll see if we could help you out.
We carefully inspect your order before we ship it off. But if your order is not exactly what you expected, just send us an email to firstname.lastname@example.org with pictures and explanation of your concerns. We usually offer a discount code or gift card to our shop to compensate for the issue, as returning perishable food-items is not ecological or nature friendly.
Prices and taxes
Prices are affected by whether or not you order inside the European Union (outside the EU you don't pay VAT). In Finland, like most other countries in the EU, we have VAT, Value Added Tax. It is nominally 14 %, for tea (or generally for all food items).
EU residents might think they pay more, but that's not the case - if you order outside the EU, you will usually have to pay local VAT and whatever customs duties your country might charge.
We are using Stripe for our online payment processing, which is connected to our Squarespace commerce account. Through Stripe we accept Visa, Mastercard and American Express. We also have Paypal as additional payment option.